We are here to help!

FAQ

Welcome to Odin help center.
It is important for us that you receive all the information you need so that you can make the most of our system’s capabilities.

We have compiled common questions and answers we received along the way.
You are always welcome to contact us.

Odin apps
icon
Odin apps
icon

Odin apps

Our solution includes 3 mobile apps tailored to the relevant user profile.
If you are a driver or a vehicles fleet manager or aservice provides for vehicles fleet (road services or garage treatments),
you have your own unique app.

iconiconWhat does the Driver app do?

The app enables a number of business processes in the driver’s daily life.
# Receiving service (m-tickets), The app user can open service calls to the professional connected to his vehicle.
The mobile tickets include choosing the type of ticket and all the information needed.
[for example: road services – “I got stuck without fuel” or garage services – “I want to coordinate periodic care” and more).
This includes the ability to view the tickets status from the service provider.

# Report forms, the driver can add in an easy-to-use reports:
[Accident or Damage caused to a vehicle or a report of Expenses such as fuel expenses.

# My Message, the ability to push messages and operational campaigns / work procedures in a read and signed format is add to the app.
It is important to us that the driver receives all the information that the organization wants to convey to him.

For more information please visit our products page.
[You can also coordinate a demo at no cost]

iconiconWhat does the Fleet manager app do?

This app focuses on three areas:
# Dashboard for the manager to show him at any given moment what the service status of his vehicles vs the service providers.
# Vehicle and driver management, the ability to associate a vehicle with a driver, open service calls for a specific vehicle and more.
# Tickets status, See what the status of the tickets associated with the car.
For more information please visit our products page.
[You can also coordinate a demo at no cost]

iconiconWhat does the service providers app do?

In the service provider’s app, we send an alert every time a new ticket is opened.

We allow the service provider to update the treatment stages and we also show the driver what is the status.
(for example the technician is on the way, the vehicle has finished the treatment, etc.)
At the end we allow the service provider to close the ticket after returning the vehicle to the relevant driver.
The solution includes dedicated forms.

For more information please visit our products page.
[You can also coordinate a demo at no cost]

iconiconDoes the app cost me money?

The Odin app is a B2B platform, which means that there is a commercial agreement between your company and the odin company.
The use of the app is free for all drivers & service providers.

iconiconIs the app secure?

For sure!

As part of the information security norms that exist in the mobile industry  around the world, the infrastructure available to us addresses a number of security circuits that include encryption, software and hardware solutions. We make every effort to maintain your data.

iconiconDo you follow me?

Importantly, we do not track our users. Data on your location, how you travel and when you travel are not stored on our servers. The calls that users open through the app include user information so we can talk to you. Readings include the details of the vehicle and the nature of the problem / request so that our representatives can get back to you with answers rather than questions. Only in cases where we are required to send you a technician or tow can we collect the GPS data to facilitate our arrival to you.

Commercial
icon
Commercial
icon

Commercial

ODIN’s service is a service in SAAS format.
No set-up cost, no commitment to use period, no small print on purchase.

iconiconWhat package should I buy?

On the ODIN website you can purchase packages according to the size of your fleet.
In order for a fixed monthly price, you will receive a solution for all the services, depending on the increase and decrease in the number of vehicles you have.

In the first step, check how many vehicles you have [50 | 250 | 500 | 501+].
In the second step, it is optional, check if you need additional components that we have.
For example our additional specialist hours, web portal, 24/7 Odin call center services.

Depending on what you choose, you will pay.
But do not worry, you can always contact us to cancel or add more components at a later date.
Cancellations must be notified 30 days in advance.

iconiconIs the first month really free?

Yes,
For the first month you do not pay.
Please note, only after the second month, the charges will start.

iconiconHow do I cancel a purchase?

You are always welcome to contact us to cancel a particular component or cancel the entire service.
Cancellations must be notified 30 days in advance.

iconiconWhat happens to all my information?

All the information, users, reports, service calls are yours.
We have no rights to use the above information and we are also not allowed to give or sell the information to a third party.
If you cancel your account, our support team will automatically delete all information from our servers. This means that if in the future you ask to return to us then everything has to be set up from scratch and we will not be able to present you with the history of the service you have received.

However, as long as you are a customer the information is kept unlimited so that you can see reports and trends and even locate specific information.

iconiconEnterprise Agreement

Customers with a fleet of more than 500 vehicles can get from us a dedicated system for them with adjustments and modules designed to address fleet management and large customer club management.
In such cases, our dedicated team will contact you and only after understanding your dedicated needs can we give you a budget estimate.
The business model includes a one-time cost of setting up the system and the required adjustments and a fixed monthly cost with a commitment for the first 24 months.

The solution combines separate infrastructure, branded applications according to customer needs, additional business processes, integration with third-party core systems and more.
For more information please visit our products page.
[You can also coordinate a demo at no cost]

Technical questions
icon
Technical questions
icon

Technical questions

Here are some of the questions users have asked us:

iconiconI can not find the app in the store....

Our three apps are only available in the official Google and Apple stores.

If you searched for the app and did not find it it is probably because of the operating system version of your device.

We support the current operating version up to two back versions.

Google and Apple do not show our app to users with an older operating system, sorry.

iconiconDuring the login process I did not receive an login code in SMS format...

The solution includes an SMS-message identification component linked to the login screen.
In line with existing information security-related best practices of the mobile sector in worldwide, AAG’s solution includes a two-phase identification process. At the login screen, the user is prompted to identify themselves by completing two fields (for example, mobile number). If the information provided matches the data on the server, the system automatically sends a code via SMS before resuming the process of user identification. Only by combining these fields and entering the system code (received via SMS) will the user be able to log into the application.

Our servers are located in Europe, sometimes customers who purchase a package of calls from the cellular provider want to block receiving SMS messages outside the US so in this case you will not receive the code.
Contact our service to give you a unique answer

iconiconThe vehicle that is associated with me in the app is not the vehicle that is really vehicle...

Our solution allows the fleet manager to update real-time changes and add employees and vehicles through his app. If you recognize that there is a gap between the database and reality, contact the vehicle officer in your organization so that he can provide an immediate response.
(It’s 2-3 clicks in the app)

Odin apps

Our solution includes 3 mobile apps tailored to the relevant user profile.
If you are a driver or a vehicles fleet manager or aservice provides for vehicles fleet (road services or garage treatments),
you have your own unique app.

iconiconWhat does the Driver app do?

The app enables a number of business processes in the driver’s daily life.
# Receiving service (m-tickets), The app user can open service calls to the professional connected to his vehicle.
The mobile tickets include choosing the type of ticket and all the information needed.
[for example: road services – “I got stuck without fuel” or garage services – “I want to coordinate periodic care” and more).
This includes the ability to view the tickets status from the service provider.

# Report forms, the driver can add in an easy-to-use reports:
[Accident or Damage caused to a vehicle or a report of Expenses such as fuel expenses.

# My Message, the ability to push messages and operational campaigns / work procedures in a read and signed format is add to the app.
It is important to us that the driver receives all the information that the organization wants to convey to him.

For more information please visit our products page.
[You can also coordinate a demo at no cost]

iconiconWhat does the Fleet manager app do?

This app focuses on three areas:
# Dashboard for the manager to show him at any given moment what the service status of his vehicles vs the service providers.
# Vehicle and driver management, the ability to associate a vehicle with a driver, open service calls for a specific vehicle and more.
# Tickets status, See what the status of the tickets associated with the car.
For more information please visit our products page.
[You can also coordinate a demo at no cost]

iconiconWhat does the service providers app do?

In the service provider’s app, we send an alert every time a new ticket is opened.

We allow the service provider to update the treatment stages and we also show the driver what is the status.
(for example the technician is on the way, the vehicle has finished the treatment, etc.)
At the end we allow the service provider to close the ticket after returning the vehicle to the relevant driver.
The solution includes dedicated forms.

For more information please visit our products page.
[You can also coordinate a demo at no cost]

iconiconDoes the app cost me money?

The Odin app is a B2B platform, which means that there is a commercial agreement between your company and the odin company.
The use of the app is free for all drivers & service providers.

iconiconIs the app secure?

For sure!

As part of the information security norms that exist in the mobile industry  around the world, the infrastructure available to us addresses a number of security circuits that include encryption, software and hardware solutions. We make every effort to maintain your data.

iconiconDo you follow me?

Importantly, we do not track our users. Data on your location, how you travel and when you travel are not stored on our servers. The calls that users open through the app include user information so we can talk to you. Readings include the details of the vehicle and the nature of the problem / request so that our representatives can get back to you with answers rather than questions. Only in cases where we are required to send you a technician or tow can we collect the GPS data to facilitate our arrival to you.

Commercial

ODIN’s service is a service in SAAS format.
No set-up cost, no commitment to use period, no small print on purchase.

iconiconWhat package should I buy?

On the ODIN website you can purchase packages according to the size of your fleet.
In order for a fixed monthly price, you will receive a solution for all the services, depending on the increase and decrease in the number of vehicles you have.

In the first step, check how many vehicles you have [50 | 250 | 500 | 501+].
In the second step, it is optional, check if you need additional components that we have.
For example our additional specialist hours, web portal, 24/7 Odin call center services.

Depending on what you choose, you will pay.
But do not worry, you can always contact us to cancel or add more components at a later date.
Cancellations must be notified 30 days in advance.

iconiconIs the first month really free?

Yes,
For the first month you do not pay.
Please note, only after the second month, the charges will start.

iconiconHow do I cancel a purchase?

You are always welcome to contact us to cancel a particular component or cancel the entire service.
Cancellations must be notified 30 days in advance.

iconiconWhat happens to all my information?

All the information, users, reports, service calls are yours.
We have no rights to use the above information and we are also not allowed to give or sell the information to a third party.
If you cancel your account, our support team will automatically delete all information from our servers. This means that if in the future you ask to return to us then everything has to be set up from scratch and we will not be able to present you with the history of the service you have received.

However, as long as you are a customer the information is kept unlimited so that you can see reports and trends and even locate specific information.

iconiconEnterprise Agreement

Customers with a fleet of more than 500 vehicles can get from us a dedicated system for them with adjustments and modules designed to address fleet management and large customer club management.
In such cases, our dedicated team will contact you and only after understanding your dedicated needs can we give you a budget estimate.
The business model includes a one-time cost of setting up the system and the required adjustments and a fixed monthly cost with a commitment for the first 24 months.

The solution combines separate infrastructure, branded applications according to customer needs, additional business processes, integration with third-party core systems and more.
For more information please visit our products page.
[You can also coordinate a demo at no cost]

Technical questions

Here are some of the questions users have asked us:

iconiconI can not find the app in the store....

Our three apps are only available in the official Google and Apple stores.

If you searched for the app and did not find it it is probably because of the operating system version of your device.

We support the current operating version up to two back versions.

Google and Apple do not show our app to users with an older operating system, sorry.

iconiconDuring the login process I did not receive an login code in SMS format...

The solution includes an SMS-message identification component linked to the login screen.
In line with existing information security-related best practices of the mobile sector in worldwide, AAG’s solution includes a two-phase identification process. At the login screen, the user is prompted to identify themselves by completing two fields (for example, mobile number). If the information provided matches the data on the server, the system automatically sends a code via SMS before resuming the process of user identification. Only by combining these fields and entering the system code (received via SMS) will the user be able to log into the application.

Our servers are located in Europe, sometimes customers who purchase a package of calls from the cellular provider want to block receiving SMS messages outside the US so in this case you will not receive the code.
Contact our service to give you a unique answer

iconiconThe vehicle that is associated with me in the app is not the vehicle that is really vehicle...

Our solution allows the fleet manager to update real-time changes and add employees and vehicles through his app. If you recognize that there is a gap between the database and reality, contact the vehicle officer in your organization so that he can provide an immediate response.
(It’s 2-3 clicks in the app)